Part 1“The union filed a complaint,” the nurse said to her colleague. “They don’t want us porting patients. But I don’t know how to use the new computerized porter booking system, so I just do it myself.” By her own account, she has more than 20 years’ experience in nursing, including at the old Humber River Regional Hospital.During my previous chemotherapy session, she was the “senior” nurse who had angrily and confrontationally increased the drip rate of the drug I was receiving, overruling a younger, more recently educated nurse, whose patient I was. The “senior” felt that I was “wasting their time” by insisting they follow the chemotherapy protocol laid out in my file by my oncologist.When I had an entirely preventable rigors reaction (intense sweating and uncontrollable shaking) to the drug minutes later, the “experienced” nurse shrugged it off, casually saying, “well, that has never happened before.”Except similar events have happened before. Frequently.The “old” Humber River Regional Hospital (at its site on Finch Avenue West) had frequent problems with patient care. The first problem I heard was from my 19-year-old neighbour who went to emergency with unexplained continuous bleeding from his nose. He bled for 36 hours at the hospital while doctors found “nothing wrong with him”. “It felt like the doctors and nurses didn’t take me seriously because there was no obvious bullet wound causing the bleeding,” he told me. He believes that he would have died if his terrified parents hadn’t taken him out of the Humber River and checked him in to Sunnybrook hospital. “The University Health Network (UHN) was completely different”, he recounted. “They actually cared about me and took my condition seriously. They put me on a new drug and it saved my life.”His story and many similar ones were used to justify the massive cost of the new Humber River site, with claims of the latest technology improving patient care. And plenty new technology is being used, like the pneumatic tubes that deliver blood samples to the lab at such high speed that they shatter the blood cells, leading to faulty test results. “They promised us when they installed the system that it wouldn’t harm the blood samples,” another nurse told me. But that didn’t prevent my being admitted to emergency due to a bad test result. “You are standing and talking to me, so this result can’t be correct. You would be dead,” the ER doctor told me looking at my blood test result after I waited 60 minutes to be admitted (imagine if it had been a correct result!). A couple of days later it was, “the system would have beeped to warn me, don’t worry!” said casually by a nurse who almost gave me the wrong type of blood transfusion (which could have killed me).Technology is neither the problem nor the solution in these cases. The underlying cause is a lack of critical thought, patience, and listening to patients by burned out, jaded health care professionals. And the patient experiences that I have heard about at the “new” Humber River while researching this story are exactly like the old ones: Medication screw ups, sending elderly patients to non-OHIP-covered offsite clinics they can’t afford, uncompassionate and confrontational medical professionals, and long wait times, including in emergency cases.Stay tuned for Part 2 of this article in the next edition.